Customer Relations Supervisor (Talent Pool) - Xpeng Automotive Division

Join Erajaya, a leading distributor of premium technology and automotive solutions in Indonesia, as a Customer Relations Supervisor for our Xpeng Automotive Division. In this dynamic role, you will lead a team dedicated to delivering exceptional customer service and ensuring the success of our customers in Jakarta Raya. As part of Erajaya's commitment to innovation and excellence, you will play a crucial role in maintaining our reputation as a trusted partner in the automotive industry.

In this role, you will oversee daily operations, manage a team of customer relations specialists, and ensure that our customers receive the highest level of support. You will work closely with sales, marketing, and technical teams to address customer inquiries, resolve issues, and build long-term relationships. This is an opportunity to make a significant impact on customer satisfaction and business growth.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the customer relations team, ensuring high standards of service delivery.
• Manage a team of customer relations specialists, providing guidance and support.
• Address customer inquiries and resolve issues promptly and effectively.
• Collaborate with sales, marketing, and technical teams to ensure seamless customer interactions.
• Monitor customer satisfaction metrics and implement strategies to improve service quality.
• Develop and implement training programs to enhance team performance.
• Build and maintain strong relationships with key customers to drive business growth.
• Participate in strategic initiatives to support the overall success of the Xpeng Automotive Division.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer relations, customer service, or a similar role.
• Strong leadership and management skills with the ability to mentor and develop a team.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM tools such as Salesforce or HubSpot.
• Knowledge of automotive industry trends and best practices.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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